Support

Frequently Asked Questions

    • DO YOU HAVE QUESTIONS ABOUT SHIPPING, RETURNS OR EXCHANGES ?
      WHAT ARE YOUR OPENING TIMES?

      You can reach us from Monday to Friday from 9:00 to 13:00 and from 14:00 to 18:00, via email: [email protected] or by phone at (+39.0573.803965).

      WHAT CAN I KNOW ABOUT WOOD ALLERGIES?
      ALLERGY DISCLAIMER

      We would like to inform you that our products are made of natural wood and without toxic. There have been some rare cases of people experiencing allergic reaction to wood. We suggest you wear your WeWOOD from the first days of purchase and monitor any reactions that may occur on your skin. In the remote possibility of irritation on your wrist, itching or any other type of skin reaction. WeWOOD disclaims any responsibility for damage to the WeWOOD wooden watch.

      WHAT DOES HYPOALLERGENIC MEAN?

      A product is defined hypoallergenic when it derives from a formula that minimizes allergy risks.

      DO YOU DO INTERNATIONAL SHIPMENTS?

      Yes, please note that we can take several weeks for delivery, depending on the mail system of the destination country. Customers are responsible for any additional duties, or additional shipping charges that may be applied in their country. Any order that is returned to WeWOOD because the customer refuses to pay the additional fees, can not be reimbursed. For shipping information, see the SUPPORT / SHIPPING, Shipping section. Yes, please note that we can take several weeks for delivery, depending on the mail system of the destination country. Customers are responsible for any additional duties, or additional shipping charges that may be applied in their country. Any order that is returned to WeWOOD because the customer refuses to pay the additional fees, can not be reimbursed. Shipping section.

      WHAT IS THE WEWOOD GUARANTEE?

      WeWOOD offers a 24-month warranty on manufacturer's defects. Furthermore, we provide an additional WeWOOD SPECIAL CARE guarantee 15 days after purchase

      WHERE CAN I PURCHASE WEWOOD?

      For information on our dealers, consult the STORE LOCATOR section or send an e-mail to [email protected] indicating the provinces that are most convenient for you.

      HOW LONG DOES IT TAKE TO RECEIVE THE WATCH ONCE I ORDER?

      Please see the SUPPORT / SHIPPING section on our website ... Shipping .

      WHAT FORMS OF PAYMENT DO YOU ACCEPT ?

      Paypal, Credit Cards.