Products are delivered via courier and the delivery planned for Italy (excluding San Marino, The Vatican City, Malta, Switzerland, Livigno and Campione d'Italia) is free of charge for orders exceeding € 79.00, while for orders under € 79, 00, the shipping will have a standard cost of € 10.00.
Except for unforeseen circumstances, the delivery times for standard deliveries are 2 to 4 working days from dispatch. Mountainous areas, islands and outer peripheries. Delivery rates for EU countries (outside of Italy) vary based on the destination and are automatically calculated by the system. They are however displayed before confirming the purchase.
The Client will be informed of any transport charge during the Order registration. The delivery time for EU countries is within 7-15 days. Orders paid by the Client through Credit Card, Prepaid Card or Paypal, with delivery in Italy, will be sent within 2-4 working days from the pick-up with Standard shipment. In the case of an advance payment by Bank Transfer, the delivery time must be counted from the receipt of the payment on our bank. As the package has been picked up, the system will automatically send an email to the client including the tracking number of the Order.
Notes that the package may be held in customs, further delaying delivery. Customs also requires payment of importation duties, which vary from country to country. The client should check the package is perfectly closed and intact. If the package is not intact or is damaged, the client should immediately notify the courier; on the contrary, the products are considered regularly delivered.
As the courier delivers the products, you will have to carefully check that:
- the package is intact, not tampered with, not damaged nor wet, in any case, conforming to the standard of a standard package;
- the number of packages included in the invoice is the same as the delivered packages. Any complaint must be raised in writing to the courier on the delivery note. If no complaint is raised, we consider that the product has been correctly received.